Jennifer Pahlka

The core conflict in our politics right now is over institutions. Democrats defend them, while Republicans distrust them, and seek, in some cases, to eliminate them. This is really bad. It’s bad for institutions when Republicans are elected, because of the damage they might inflict. And it’s bad for institutions when Democrats are elected, because when you’re so committed to protecting something, it’s hard to be clear-eyed or honest about all the ways it’s failing. And when Democrats won’t admit to the problems that so many Americans can see and feel, that creates a huge opening for the right. So, what are Democrats missing? Steven Teles is a political scientist and director of the Center for Economy and Society at Johns Hopkins, and a senior fellow at the Niskanen Center. Jennifer Pahlka is the founder of Code for America and the author of one of my favorite books on why government doesn’t deliver, “Recoding America: Why Government is Failing in the Digital Age and How We Can Do Better.” She’s also a senior fellow at Niskanen. In this conversation, we discuss how and why the country has become polarized over institutions; the ways this was supercharged during the pandemic; the reasons government agencies are so focused on process, often at the expense of outcomes; how a second Trump administration will probably distract from some much needed institutional reforms; and more. This episode contains strong language.

My pitch for this episode is simple: Jennifer Pahlka has written one of the best policy books I’ve ever read. Pahlka served as deputy chief technology officer in the Obama White House, and she’s the founder and a former executive director of Code for America, a nonprofit that works to enhance government digital services. Over the course of her career, Pahlka has become obsessed with an area of policy that is too often ignored by policymakers: implementation. She was part of the effort to rescue HealthCare.gov in 2013 and was tapped by Gov. Gavin Newsom in 2020 to help fix California’s unemployment insurance system as it buckled under the weight of the Covid response. It has become a common refrain that the U.S. government is often terrible at delivering even basic services. But Pahlka’s new book — “Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better” — puts forward a deeper theory of why government services are so awful, how policy implementation so often goes awry and what it would take to fix those systems so that government could better live up to its promises. It’s an argument that anyone who cares about government in the 21st century needs to take seriously.