A noted Harvard social scientist documents the pitfalls and promises of computerized technology in business life.

Over the past thirty years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer's documents, has increased the amount of printing done. The use of e-mail in an organization causes an average 40 percent increase in paper consumption. In The Myth of the Paperless Office, Abigail Sellen and Richard Harper use the study of paper as a way to understand the work that people do and the reasons they do it the way they do. Using the tools of ethnography and cognitive psychology, they look at paper use from the level of the individual up to that of organizational culture.Central to Sellen and Harper's investigation is the concept of "affordances" -- the activities that an object allows, or affords. The physical properties of paper (its being thin, light, porous, opaque, and flexible) afford the human actions of grasping, carrying, folding, writing, and so on. The concept of affordance allows them to compare the affordances of paper with those of existing digital devices. They can then ask what kinds of devices or systems would make new kinds of activities possible or better support current activities. The authors argue that paper will continue to play an important role in office life. Rather than pursue the ideal of the paperless office, we should work toward a future in which paper and electronic document tools work in concert and organizational processes make optimal use of both.

Financial collapses—whether of the junk bond market, the Internet bubble, or the highly leveraged housing market—are often explained as the inevitable result of market cycles: What goes up must come down. In Liquidated , Karen Ho punctures the aura of the abstract, all-powerful market to show how financial markets, and particularly booms and busts, are constructed. Through an in-depth investigation into the everyday experiences and ideologies of Wall Street investment bankers, Ho describes how a financially dominant but highly unstable market system is understood, justified, and produced through the restructuring of corporations and the larger economy. Ho, who worked at an investment bank herself, argues that bankers’ approaches to financial markets and corporate America are inseparable from the structures and strategies of their workplaces. Her ethnographic analysis of those workplaces is filled with the voices of stressed first-year associates, overworked and alienated analysts, undergraduates eager to be hired, and seasoned managing directors. Recruited from elite universities as “the best and the brightest,” investment bankers are socialized into a world of high risk and high reward. They are paid handsomely, with the understanding that they may be let go at any time. Their workplace culture and networks of privilege create the perception that job insecurity builds character, and employee liquidity results in smart, efficient business. Based on this culture of liquidity and compensation practices tied to profligate deal-making, Wall Street investment bankers reshape corporate America in their own image. Their mission is the creation of shareholder value, but Ho demonstrates that their practices and assumptions often produce crises instead. By connecting the values and actions of investment bankers to the construction of markets and the restructuring of U.S. corporations, Liquidated reveals the particular culture of Wall Street often obscured by triumphalist readings of capitalist globalization.

NATIONAL BESTSELLER “Angela Garbes has given us the definitive explanation for something we all share: the sense that something is not right about our society’s treatment of parenting. Essential Labor is a beautifully written, painstakingly researched, and courageously personal book. Garbes reveals the way systems exploit caregiving and shows us how the essential work of mothering can fix not just family life, but society. A timely and unforgettable book.”—Heather McGhee, New York Times bestselling author of The Sum of Us From the acclaimed author of Like a Mother comes a reflection on the state of caregiving in America, and an exploration of mothering as a means of social change. The Covid-19 pandemic shed fresh light on a long-overlooked truth: mothering is among the only essential work humans do. In response to the increasing weight placed on mothers and caregivers—and the lack of a social safety net to support them—writer Angela Garbes found herself pondering a vital question: How, under our current circumstances that leave us lonely, exhausted, and financially strained, might we demand more from American family life? In Essential Labor, Garbes explores assumptions about care, work, and deservedness, offering a deeply personal and rigorously reported look at what mothering is, and can be. A first-generation Filipino-American, Garbes shares the perspective of her family's complicated relationship to care work, placing mothering in a global context—the invisible economic engine that has been historically demanded of women of color. Garbes contends that while the labor of raising children is devalued in America, the act of mothering offers the radical potential to create a more equitable society. In Essential Labor, Garbes reframes the physically and mentally draining work of meeting a child's bodily and emotional needs as opportunities to find meaning, to nurture a deeper sense of self, pleasure, and belonging. This is highly skilled labor, work that impacts society at its most foundational level. Part galvanizing manifesto, part poignant narrative, Essential Labor is a beautifully rendered reflection on care that reminds us of the irrefutable power and beauty of mothering.