The Myth of the Paperless Office
by Abigail J. Sellen, Richard H. R. Harper
ISBN 13: 978-0262194648
The Myth of the Paperless Office cover
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Book description

Over the past thirty years, many people have proclaimed the imminent arrival of the paperless office. Yet even the World Wide Web, which allows almost any computer to read and display another computer's documents, has increased the amount of printing done. The use of e-mail in an organization causes an average 40 percent increase in paper consumption. In The Myth of the Paperless Office, Abigail Sellen and Richard Harper use the study of paper as a way to understand the work that people do and the reasons they do it the way they do. Using the tools of ethnography and cognitive psychology, they look at paper use from the level of the individual up to that of organizational culture.Central to Sellen and Harper's investigation is the concept of "affordances" -- the activities that an object allows, or affords. The physical properties of paper (its being thin, light, porous, opaque, and flexible) afford the human actions of grasping, carrying, folding, writing, and so on. The concept of affordance allows them to compare the affordances of paper with those of existing digital devices. They can then ask what kinds of devices or systems would make new kinds of activities possible or better support current activities. The authors argue that paper will continue to play an important role in office life. Rather than pursue the ideal of the paperless office, we should work toward a future in which paper and electronic document tools work in concert and organizational processes make optimal use of both.

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The Office is Dying. It’s Time to Rethink How We Work.
Over the past year, many places have returned to something approximating a prepandemic normal. Restaurants are filling up again. Airports and hotels are packed. Even movie theaters have made a comeback. But that hasn’t been the case for the office. Only about a third of office workers are back in the office full time. And that isn’t likely to change dramatically any time soon: Recent surveys asked executives about the share of their workers who would be back in the office five days a week in the future. In 2021 the response was 50 percent; now it’s down to 20 percent. But the alternatives — remote and hybrid work — come with their own problems. In many cases, remote work has become synonymous with meeting fatigue, the collapse of work-life balance, overwhelming amounts of email and Slack messages and awkward attempts at social connection. And hybrid work setups often represent what some have called the worst of both work worlds: long commutes to half-empty offices, just to sit on Zoom calls all day. That leaves office workers in what feels like a work purgatory: The office is dying, but a new, viable model of work has yet to be born. And that liminal space raises all sorts of new questions: What is the office actually for? What will the postoffice future of work look like? And if the future of work means working from home in some capacity, how do we make that future better for everyone involved? Those questions are at the center of Anne Helen Petersen and Charlie Warzel’s book, “Out of Office: The Big Problem and Bigger Promise of Working From Home.” Petersen is a longtime culture writer who writes the newsletter Culture Study; Warzel is a veteran technology reporter who writes the newsletter Galaxy Brain for The Atlantic. In “Out of Office” they argue that the core problem with current remote and hybrid work setups is this: Workers have left the physical office, but they have taken the broken culture of the office with them. The result is widespread dysfunction but also immense opportunity: If we take this moment to rethink not only where we work but also how we work, then the possibilities are endless.
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